Warranty and claims, brand by brand.
Start with us, whatever the brand
Email support@smartbaysolutions.com or call (833) 324-5548, Monday to Friday, 9am to 5pm EST. Send:
- Your order number. Our order confirmation is your proof of purchase.
- The serial number, where the product has one.
- Photos or a short video showing the problem.
For some brands we open the claim with the manufacturer and see it through. Others run warranty service themselves; we put you in touch with the right team and send the paperwork they ask for. The table further down shows which is which.
What manufacturer warranties leave out
Each brand writes its own terms, but most exclude the same things:
- Damage from misuse, accidents, overloading, or repair and modification by anyone the brand has not authorized.
- Wear parts such as blades, brushes, tracks, belts and filters.
- Commercial, rental or professional use, where the brand excludes it or covers it for less time.
- Use outside the country of purchase, for brands that say so.
Most warranties belong to the original purchaser and do not transfer to a new owner.
Register where the brand asks
Most coverage starts on your purchase date with nothing to register. Two brands differ:
- Sommer asks you to register a new opener within 30 days.
- ALLPOWERS extends eligible power stations from 2 to 5 years when you register on its website.
Keep your order confirmation and the serial number. For floor tiles, keep the box labels too.
Coverage by brand
Summarized from each manufacturer's published terms and its written terms to us, October 2026. The manufacturer's own terms decide every claim.
| Brand | Coverage | Claim handled by | Contact |
|---|---|---|---|
| ALLPOWERS | Power stations 2 years, extended to 5 on eligible models with free registration. Solar panels 2 years. | SmartBay | Start with us |
| Anker SOLIX | F3800 Plus, BP3800 battery and Home Power Panel 5 years. | SmartBay | Start with us |
| Autel | Home EV chargers 3 years. MaxiCharger 80A 5 years. Accessories 1 year. | Autel | supportus@autel.com · 844-765-0150 |
| Auxx-Lift | 2 years. | Auxx-Lift | 888-915-5797 |
| Beatbot | AquaSense X, 2, 2 Pro and 2 Ultra 3 years. | Beatbot | service@beatbot.com |
| Beta Tools | 24 months for home use, 12 months for professional use. | SmartBay | Start with us |
| BLUETTI | AC180P, AC200PL, Premium 200 V2 and Apex 300 5 years. B300K battery 4 years. | BLUETTI | service@bluettipower.com · 909-570-0909 |
| CHASING | Hydro 3 1 year. Hydro 3 S, Hydro 4, Hydro 4 SE and L1 Ultra 2 years. | SmartBay | Start with us |
| Dory Power | Sentry PLUS, PRO and PRO Max 3 years. | Dory Power | We connect you |
| Emporia | EV chargers 3 years. Vue monitor and smart plugs 1 year. | SmartBay, then Emporia | Start with us |
| Jackery | Per Jackery's published service policy. | Jackery | hello@jackery.com · 888-502-2236 |
| Lymow | Lymow One 2 years, One Plus 3 years. Tracks and blades are not covered. | SmartBay | Start with us |
| POWISER | Portable power 2 years. Home energy storage 10 years. | SmartBay | Start with us |
| Sommer | Motor limited lifetime, parts 6 years, accessories 2 years. Register within 30 days. | Sommer USA | info@sommer-usa.com · 877-766-6607 |
| Sunseeker | Mower 2 years, battery 1 year. Blades are not covered. | SmartBay | Start with us |
| Swisstrax | Diamondtrax 12-Series 20 years, home use. Keep the receipt and box labels. | Swisstrax | 866-748-7940 |
| WYBOT | S2 family, C1, C2 and C2 Vision 2 years. A1, B1 and F1 1 year. | WYBOT | support@wybotpool.com · 866-777-6655 |
| Yarbo | 2 years. Blades, tracks, belts and other consumables are not covered. | Yarbo Support | support@yarbo.com · 631-818-1850 |
Warranty
Questions we get
Does buying from SmartBay affect my warranty?
No. We buy from each brand or its official distributor, so the manufacturer's warranty applies as it would from the brand itself. Your SmartBay order confirmation is your proof of purchase.
Who pays shipping on a warranty claim?
It depends on the brand. Some send a prepaid label; others ask the owner to send the product in. We tell you before anything ships, and nothing should go back without a return authorization.
My product is out of warranty. Can you still help?
Yes. Contact us with the model and serial number, and we will find out what the brand offers for repair or parts.
Does SmartBay add its own warranty?
No. Coverage comes from each manufacturer, and this page summarizes it. Your rights under U.S. consumer law are not affected.
