Freight delivery, without surprises.
Where parcel ends and freight begins
Most of what we sell arrives the familiar way — a parcel carrier, a box at the door. But steel cabinets, workbenches, and the largest power systems cross a weight line where shipping changes character: they travel LTL freight, strapped to a pallet, on a truck with a liftgate. Battery products add one more rule — lithium chemistry travels ground only, never air.
Every product page that ships freight says so before checkout. This guide covers what happens after.
Curbside means the curb — literally
Standard freight delivery brings the pallet to the end of your driveway, lowered on the truck's liftgate. It does not include carrying the crate into the garage, up steps, or around the side of the house. The driver's obligation ends at the curb — which is why we say so on the product pages of everything heavy enough for it to matter.
Delivery day, in order
- The appointment. Freight carriers schedule a window and call ahead — someone needs to be there.
- The inspection. Before signing, walk around the pallet. Punctures, crush marks, a leaning crate — photograph everything.
- The signature. Note any damage on the delivery receipt before you sign. A clean signature on a damaged crate is the hardest claim to win.
- The unpacking. Keep the packaging until the piece is inspected and standing where it belongs.
Measure the route before you order
The crate clears the truck; the question is whether the piece clears your doorways. Long workbenches and full-height cabinets have a rolling or carrying depth that meets narrow doors and tight corners exactly once — on arrival day. Our storage product pages carry a measure-the-route note with each unit's real clearance dimensions; use them against your own tape measure, including the corner at the end of the hall.
What we handle from our side
Freight on heavy items is quoted before you order, not discovered after. We coordinate the carrier, the liftgate, and the appointment window, and the delivery expectations sit on the product page — weights included — so nothing about the truck's arrival is a surprise. Full timelines and terms live in the shipping policy; anything unusual about your site, tell us first and we will route around it.
Before you order
Questions we get
Will the driver bring it inside?
No. Standard freight is curbside only. If you need it moved further, arrange help in advance or ask us about the options before you order.
What if the crate arrives damaged?
Note it on the delivery receipt before signing and photograph it. Then contact us. A documented note at the point of delivery is what makes a claim straightforward.
How much does freight cost?
It depends on the order's total weight. The freight cost is calculated for your order and shown at checkout before you pay, and items that ship by freight are excluded from free-shipping offers.
My driveway is steep and there is no curb.
Tell us before checkout. Steep driveways, gated entries and no-curb frontages all change how the carrier handles it, and we would rather spec it with the carrier in writing than find out on the day.
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