Shipping policy
Shipping Policy
This Shipping Policy is issued by EMBERY VENTURES LLC, the operator of SmartBay Solutions.
Effective Date: July 9, 2026
1. Introduction
At SmartBay Solutions, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on smartbaysolutions.com.
Service name: Standard Shipping
Price: Free shipping on most orders within the continental U.S. Alaska and Hawaii, where available, are quoted at checkout.
Handling time: 1 to 3 business days
Transit time: 5 to 8 business days
Total delivery time: 6 to 11 business days
Destination: United States
Coverage: All products unless a product page says otherwise
2. Shipping Destinations
United States
We ship within the United States. Most items ship to the continental U.S. only. Some items can be shipped to Alaska and Hawaii. Where that is available, the rate is calculated and shown at checkout before you pay. If no shipping option appears for your address, we cannot ship that item there — contact us and we will tell you whether there is an alternative.
We do not ship to P.O. boxes that cannot accept carrier delivery.
Future expansion
We plan to add more regions. When we do, this page will be updated.
Oversized and freight items
Some products ship by LTL freight rather than parcel. These arrive curbside on a liftgate truck; the carrier will not bring the item inside. Someone must be present to receive and sign for the delivery, and we ask that you inspect the crate for damage before signing. Note any damage on the delivery receipt and contact us within 48 hours. Product pages state where freight delivery applies.
3. Shipping Costs
Standard Shipping: Free shipping on most orders within the continental U.S. Alaska and Hawaii, where available, are quoted at checkout.
All shipping costs are shown at checkout. Sales tax, if applicable, is calculated and displayed at checkout. Fees that may apply to returns are set out in our Return and Refund Policy.
4. Order Handling and Delivery Time
Total delivery time is 6 to 11 business days from the time you place your order. This includes 1 to 3 business days of handling and 5 to 8 business days of carrier transit. Business days are Monday through Friday excluding holidays.
If an item needs extra time, the product page will show a note. That note will override the general timing above.
5. Shipping Methods and Carriers
Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size, or LTL freight carriers for oversized items.
Shipment tracking
Every shipment includes tracking. You will receive a tracking link by email when your order ships.
Insurance
Shipments are insured against loss or damage. Contact us if there is an issue.
6. Order Tracking
After your order ships you will receive an email with the tracking number and a link to follow the delivery.
7. Delivery Issues
Delayed or lost packages
If your delivery exceeds the 6 to 11 business day window, email us at support@smartbaysolutions.com or call (833) 324-5548.
Marked delivered but not received
Confirm your shipping address
Check with neighbors or building management
Contact us so we can assist with a trace
Damaged packages
Photograph the packaging and the item
Contact us within 48 hours at support@smartbaysolutions.com
We will arrange a replacement or refund as appropriate.
8. Missing Items
If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.
9. Returns and Refunds
We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Shipping damage must be reported within 48 hours of delivery.
Certain items are not returnable, including Clearance, Discontinued, and Open Box items.
Some manufacturers set their own return terms, which take precedence over our general policy. Where that applies it is stated on the product page. See our full Return and Refund Policy for details.
Return authorization: Contact us before shipping anything back. Unauthorized returns cannot be processed and freight on them will be at your cost.
Return shipping: Customer pays return shipping on change-of-mind returns. We cover return shipping for items that arrive defective, damaged, or incorrect.
Restocking fee: Non-defective returns are subject to a 25% restocking fee, deducted from the refund. Defective, damaged, or incorrect items are not charged a restocking fee.
Refund timing: Refunds are processed within 14 days after we receive and inspect the return, to the original payment method.
10. Address Accuracy
Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.
If a shipment is returned due to an address issue, we will contact you to arrange reshipment. Reship and return freight charges will apply.
11. Contact
Email: support@smartbaysolutions.com
Phone: (833) 324-5548
Address: 4110 Southpoint Blvd, Suite 17374016, Jacksonville, FL 32216 United States
Service hours: Monday to Friday, 9am to 5pm EST
12. Changes to This Policy
We may update this Shipping Policy. Changes take effect when posted on this page.
Thank you for shopping with SmartBay Solutions.
